Delivering Community-Based Palliative Care to Health Plan Members

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Who We Serve

Turn-Key Health partners with health plans and other risk bearing entities to deliver comprehensive community-based palliative care to their members who are suffering from a serious or advanced illness.

Palliative Illness Management - PIM™

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Structured, Consistent Approach to Community-Based Palliative Care

Drawing upon more than 20 years’ experience in managing over 5 million patients suffering from serious or advanced illness, Turn-Key delivers high-quality community-based palliative care to health plan members. We do this by executing on a strategy of identifying, convening and standardizing:

Identify members earlier in their disease progression who are likely going to be overmedicalized during the last 6-12 months of life using claims data and predictive analytics / AI.

Convene, train and manage local and national networks of palliative care trained nurses and social workers to engage effectively with identified members.

Standardize, monitor and report on palliative engagement through our proprietary palliative EHR using Turn-Key Health’s Palliative Activation Scale (PAS), which is the measure of a patient’s propensity to adopt a palliative care approach.

This rapidly scalable solution seamlessly integrates with, and extends, existing case and utilization management programs, to deliver a solution that improves quality of life and decreases cost.

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Moving Patient-Focused Palliative Care to the Home

Facilitating the palliative medical home, our care model provides an extra level of supportive care to the patient and caregiver where they live.

Extending the reach of care management and enhancing care coordination, the PIM™ network identifies and assists in filling gaps in care, conducts palliative care assessments, establishes goals of care and advance care plans, and communicates with both health plan case management and primary treating physicians.

Delivering a solution that is patient-centered, data-driven and evidence-based, PIM™ helps members suffering from a serious or advanced illness remain at home

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Improved Care Quality and Member Satisfaction

Align member goals of care with treatment plans by fostering better communication, improving disease understanding, controlling symptoms and recognizing social determinants of health.

Raise S.T.A.R. ratings by decreasing member and caregiver burden.

Enhance remaining quality of life for members suffering from a serious or advanced illness.

Scale the PIM™ solution across your entire member population to deliver consistent, quality palliative care.

Our Approach

Turn-Key Health’s PIM™ solution provides a unique, structured and consistent approach to delivering community-based palliative care. This unique model identifies, engages and improves member and caregiver quality of life while reducing avoidable medicalization.

45days
45 Days

from contract to active member engagement – rapid deployment and scalability.

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5 Million

patients burdened by a serious or advanced illness cared for by our core business platform for over 20 years.

weekafterweek
Week After Week

reduced hospitalizations, re-admissions or ICU days.

monthaftermonth
Month After Month

drop in the average claims cost per member per month.

Blogs and Recent Postings

Turn-Key Health’s Chief Clinical Officer, Terri Maxwell, Captures 2020 Penn Nursing Alumni Award for Innovation

May 07, 2020 | Blog Post

Author: Greer Myers, President, Turn-Key Health Each year, the Penn Nursing Alumni Awards Committee recognizes outstanding alumni, students and friends who demonstrate the power of Penn Nursing through their varied contributions to the profession and to healthcare in our nation and around the world. We are proud to announce that Terri Maxwell (GNu’85, GR’06), Ph.D., […]

Managing Breathlessness in Persons with COVID-19: An Evidence Review of the Role of Opioids

Apr 13, 2020 | Blog Post

Written by: Terri Maxwell PhD, APRN, Chief Clinical Officer, Turn-Key Health Although most people with COVID-19 recover without needing specialist treatment, about one in six becomes seriously ill and develops difficulty breathing, most often due to pneumonia. When the lungs become infected with coronavirus and filled with inflammatory material that inflame air sacs, the body’s […]