Press Release | February 11, 2016

Delivering Acute Illness Management & Palliative Care Solutions

Turn-Key Health Partners with Trinity Health’s Medicare Advantage Plan & Mount Carmel Health System’s Hospice to Deliver an Innovative Acute Illness Management / Palliative Care Solution

Philadelphia, PA, – Turn-Key Health is partnering with Trinity Health, its affiliated Medicare Advantage plan and Mount Carmel Hospice and Palliative Care to deliver an innovative community-based advanced illness management (AIM) / palliative care population health solution. Using the Company’s predictive algorithms, Turn-Key identifies and risk-stratifies Plan members who are most likely to receive treatment that is unnecessary diminishes the quality of life, and is extremely costly. The Company’s acute illness management (AIM) / palliative care mobile platform is being utilized by Mount Carmel Hospice and Palliative Care AIM team members to assess, stratify, and intervene with identified Plan members to continually improve care outcomes. The collaborative goal is to accomplish the triple aim in healthcare – significant improvement of patient/caregiver satisfaction increased patient quality of life and decreased healthcare expense – both to the healthcare system and the patient.

“Our core belief is that, if we really want to affect the quality and cost outcome during the last year of life, we need to focus earlier and systematically on engaging with patients who are facing a life-limiting illness. In excess of $20 billion is spent annually for Medicare beneficiaries during the last year of life that is unnecessary, diminishes the quality of life and results in financial burden,” said Greer Myers, President, Turn-Key Health. “There is currently no meaningful, consistent, systematic way of addressing the needs of this 2% subset of patients. This problem requires a niche population health solution that enables care teams to successfully identify and establish patient goals of care, and advanced care plans, while improving patient and caregiver understanding of treatment options during the last years of life. Turn-Key Health has developed this patient-centric scalable solution and platform.”

Mount Carmel’s team of palliative trained nurse practitioners, registered nurses and licensed social workers to engage the at-risk population through the Turn-Key Health’s platform. Turn-Key Health loads identified members into the palliative care documentation and reporting portal, which is designed to standardize care, drive best practices, facilitate communication with providers, and monitor program outcomes through automated reporting and dashboards. Thus far, patient engagement has been excellent and the program is projected to improve patient quality of life while saving the health system approximately $12 thousand per engaged member over the next 12 months.

“This model supports Mount Carmel’s goal of providing high-quality, people-centered care,” said Lori Yosick, Executive Director of Mount Carmel Hospice and Palliative Care. “By improving care coordination and supporting personal choice, it will also improve quality of life and prevent unnecessary hospitalizations.” This service-improvement program at Mount Carmel is made possible with the help of an Innovation Grant received from Trinity Health. The Innovation Grant awards were established by Trinity Health to encourage innovative thinking and nurture an environment that is supportive of those trying transformational, new breakthrough ideas.

“The Trinity Health Palliative Care Initiative supports building our people-centered health system,” said Maria Gatto, Director of Palliative Care for Trinity Health System. “We are honored by this grant award supporting our advanced illness model as it exemplifies our health system’s vision to become the national leader in improving the health of our communities and the people we serve, as we become their trusted health partner for life.”

“This program represents a true turning point in collaboration on many levels – the health system, payor, and local program palliative care leaders are listening and responding to the needs of their patients and families. Turn-Key Health is a perfect innovation-partner that met our criteria as a solution to support our work in creating a transformational business and clinical model in palliative population identification and management. The relationship has increased the likelihood of success in achieving our quality and financial goals. Additionally, the collaboration has enabled us to systematically address the important issues impacting patients, associates, and the community, and is fully aligned with the organization’s mission and strategic direction,” Gatto added.

About Turn-Key Health

Turn-Key Health, an affiliate of Enclara Pharmacia, is an end-of-life population health management company that aligns payers, community-based palliative care providers, and members through technology and process to solve the problem of poor quality, low satisfaction, and extremely high costs during the last years of life. The Company utilizes payer claims data and predictive analytics to identify members who are likely to die within 18 months. That data is stratified based on members who are predicted to experience an over-medicalized death. Turn-Key Health utilizes the stratified data to populate its mobile acute illness management (AIM) platform, which instructs and guides the community-based palliative care partners on patient assessments, interventions, and real-time risk stratification. All interactions and outcomes are provided in real-time dashboard views for payers and community-based palliative care providers. The result is improved quality, higher member satisfaction, and decreased expense for the member and payer. For more information visit Enclara Pharmacia.

About Trinity Health
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation. It serves people and communities in 21 states with 84 hospitals, 130 continuing care facilities and home health and hospice programs that provide nearly 2.8 million visits annually. With annual operating revenues of about $13.6 billion and assets of about $19.3 billion, the organization returns almost $900 million to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 89,000 people, including 3,300 employed physicians. Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country’s aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services —ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All-Inclusive Care for the Elderly) based on the number of available programs. For more information, visit Trinity Health. You can also follow @TrinityHealthMI on Twitter.

About Mount Carmel Health System

A member of the Catholic Health Association and Trinity Health, Mount Carmel has been a leader in patient care for more than 125 years. Our team of more than 8,000 employees, 1,500 physicians, and 1,000 volunteers provides an array of cutting-edge, patient-focused primary and specialty healthcare services at four central Ohio hospitals and a free-standing emergency department – Mount Carmel East, Mount Carmel West, Mount Carmel St. Ann’s, Mount Carmel New Albany and Mount Carmel Grove City. Mount Carmel also provides high-quality healthcare services at our surgery centers, multi-specialty physician group practices, ambulatory and urgent care centers, hospice, palliative care, home care services and through MediGold, a Medicare Advantage plan. Mount Carmel is dedicated to medical and nursing education and training as well, with six physician medical residency programs and the Mount Carmel College of Nursing – one of Ohio’s largest baccalaureate nursing degree programs. For more information, visit Mount Carmel Health


For further information, contact:

Mount Carmel Health System
Bailey Cultice
Media Relations Coordinator
Office: 614.546.3426

CHE Trinity Health
Maria Gatto, MA, APRN, ACHPN, HNP
UCO Director Palliative Care
Phone: 734-343-0642

Turn-Key Health
Greer Myers
Phone: 866-857-4856

Subscribe To Our Blog