Press Release | February 22, 2017

Turn-Key Health Poster Session, AAHPM & HPNA Assembly, Demonstrates Positive Outcomes of Pop Health Palliative Care Pilot Program for Medicare Advantage Plan

Significant drops in hospital admissions, readmissions, ICU days, average claims cost per member per month, and improved member satisfaction

PHILADELPHIA – February 21, 2017 –
Turn-Key Health, an Advanced Illness Management (AIM) company serving health plans and at-risk provider organizations focusing on the senior population, announces Terri Maxwell, Ph.D., APRN, chief clinical officer, Turn-Key Health, will provide a poster presentation at The Annual Assembly of the American Academy of Hospice and Palliative Medicine (AAHPM) and the Hospice and Palliative Nurses Association (HPNA), Feb. 22-25, 2017, Phoenix Convention Center, Phoenix, Arizona. The presentation highlights the patient outcomes and costs of a population health management (PHM) home-based, specialty level palliative care pilot program serving Medicare Advantage plan members.

Terri Maxwell Turn Key Health CCO

Terri Maxwell, Ph.D., APRN
Chief Clinical Officer
Turn-Key Health

“Improving the coordination of care and quality of life for patients with serious illnesses are key concerns for healthcare payers and members,” says Dr. Maxwell.  “By optimizing PHM programs with the introduction of palliative interventions, payers effectively address social, behavioral and psychological challenges impacting day-to-day activities for members and family caregivers. Utilizing community-based palliative care teams, complemented by predictive analytics, this program successfully identified and engaged members via telephone and in-home assessments, and provided palliative services to close gaps in care.”

Co-authored with Robert Crook, M.D., FACP, associate hospice medical director, Mount Carmel Hospice and Palliative Care, Maria Gatto, M.A., APRN, ACHPN, HNP, Trinity Health system director, Palliative Care, and Lori Yosick, LISW-S, CHPCA, Trinity Health director, Community Palliative Care, the poster outlines savings estimated between $730,000 and $770,000 for 211 members, with significant reductions in:

  • hospital admissions dropped 32 percent
  • hospital readmission dropped 61 percent
  • ICU days dropped 37 percent
  • average claims cost per member per month dropped 19 percent

“This approach is grounded in the understanding that a ‘return to humanity’ through the provision of specialized care for those with limited life expectancy is just as important as any return on investment for the payer,” says Dr. Maxwell.


About Turn-Key Health
Turn-Key Health, a subsidiary of Enclara Pharmacia, is an Advanced Illness Management (AIM) company for healthcare payers and at-risk provider organizations serving seniors. Its Palliative Illness Management™ (PIM™) model introduces a new option to improve care quality, address costs and reduce burdens associated with life-limiting illnesses.

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